If you have a question, a correction to flag, or feedback about any review on blox-flip-ie.com, email is the most reliable way to reach us. We keep our contact options deliberately simple so that nothing gets missed.
Before writing, it is worth reading how we handle messages and what we can - and cannot - help with. A little context up front saves time on both sides.
One Channel - Email
We operate a single contact channel: [email protected]. There is no live chat, telephone line, or postal address for reader enquiries. A single inbox means every message is logged and read by someone on the team rather than lost across multiple platforms.
A clear subject line and enough context to understand your query without a follow-up is all we ask. If your message relates to a specific page or review, paste the URL so we can locate it straight away.
How We Triage Messages
Messages arriving at [email protected] are sorted by topic - editorial feedback, factual corrections, general questions, and data-related requests each follow a slightly different path. Corrections and factual issues are flagged to the editorial team first, because accuracy is the priority on a review site.
We do not forward enquiries to operators on your behalf. Questions about a specific account, payment, or promotion belong with that operator's own customer support team. We have no access to player accounts or transaction records at any site we cover.
Turnaround in Plain Language
We aim to reply within two working days. During busy periods - such as major Irish racing festivals or large sporting weekends - responses may take up to four working days. If a full reply needs more research, we will acknowledge your message in the meantime so you know it has been received.
We do not send automated acknowledgements, so a short wait after sending is normal. If five working days pass without a reply, a brief follow-up to [email protected] is perfectly reasonable.
Escalation Limits
blox-flip-ie.com is an independent review and information site. We do not regulate or operate any gambling product, which means we cannot adjudicate player disputes, process refunds, or intervene in account closures. Those matters belong with the relevant operator and, where applicable, their licensing authority or an approved Alternative Dispute Resolution service.
We are happy to point you toward publicly available consumer resources if you are unsure where to start, but we have no authority to compel outcomes on your behalf.
Privacy Expectations
Any personal information you include in an email - your name or account details - is handled in line with our Privacy Policy, also available on blox-flip-ie.com. We do not pass contact details to third parties for marketing purposes, and we retain correspondence only for as long as is reasonably necessary to resolve the matter at hand.
If your message relates to a GDPR data rights request - such as access to, correction of, or deletion of your personal data - please state that clearly in the subject line so it reaches the right person without delay.